

[Liberator Neighborhood Watch]
The culprit: The Heights on 112th Street and Broadway, NYC
The complaint: Sally (name changed to protect anonymity) had been to The Heights twice before with no problems, but had never met the owner before. Around 4:15PM on Friday April 18th, Sally sat down with 4 co-workers and asked to go to roof for their meal and drinks.
The waitress said that the roof was not open until 5PM, so they suggested to the waitress that she let them order appetizers and a round of drinks and wait till 5PM so that they could go upstairs when the roof opened. The waitress agreed that this was fine.
At 4:30PM they notice people going upstairs. They ask the waitress about going up too, but the waitress tells them that they cannot move. She references a policy that once a party is seated they cannot move until they have settled their bill.
A male friend of Sally's, Chris, complains to the waitress that by the time they go up there, it will be full. Sally's female friend, Jackie, suggests that they wait until their food comes, pay the bill and go up to the roof. The waiter says no and references a policy that says you cannot take anything up to the roof that you ordered downstairs.
Sally tells me at this point she felt it was getting too hard to be here. She's the type of person that hates it when she has to work hard to be somewhere that doesn't want her there.
Her friend suggested that since she was done, she would go upstairs and grab a table so the rest could come up when they were finished with their drinks. She gets a table, the others drink their drinks quickly and follow her upstairs a few minutes later and order.
The owner comes to them and references another policy that says they cannot sit upstairs without a complete party. There were 5 of them and the last person was around the corner. They call their friend and tell her to hurry and communicate to the owner that she is across the street waiting for the light to change. They were seated at a 6 person table but only had 5 people.
Soon after, the owner comes back again and says "I thought you said this was a complete party".
They explain again.
The owner says "she's not here, I told you no complete parties. This is not a free for all."
He then proceeds to take one of the three tables they were using and moves it to create a seating arrangement for another party.
Sally explained to him that they "just spent $60 downstairs and might spend $100 or more if you'd stop being extremely rude, I've never been treated so poorly."
The owner then says, "I highly doubt you have 100s of dollars to spend."
Sally responded, "well if I don't have any money, I'm definitely not buying this drink."
The owner then says, "don't pay for it. I don't care. Matter of fact, take that margarita with you and shove it up your ass."











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